Payment Confirmation & Support Templates
Pre-written email templates for payment confirmations, inquiries, and support. Copy, customize, and send; it's that easy!
TEMPLATE 1: NAIRA PAYMENT CONFIRMATION
Subject Line:
Payment Confirmation - Order #[ORDER-ID] - THE LEGACY PATH
Email Body:
Dear Laykawn Gritworks Team,
I have completed payment for my order of "THE LEGACY PATH: A Journey of Faith, Purpose and Lasting Impact".
PAYMENT DETAILS:
Order ID: [Your Order ID from confirmation email]
Payment Method: Naira Bank Transfer
Amount Paid: ₦10,500
Bank: [Your bank name]
Date & Time: [DD/MM/YYYY at HH:MM AM/PM]
CUSTOMER INFORMATION:
Full Name: [Your Full Name]
Email Address: [Your Email]
Phone Number: [Your Phone Number]
Payment receipt is attached to this email. Please confirm receipt and provide the e-book download link.
Thank you!
Best regards,
[Your Name]
TEMPLATE 2: USDT SOLANA PAYMENT CONFIRMATION
Subject Line:
USDT Payment Complete (Solana) - Order #[ORDER-ID] - THE LEGACY PATH
Email Body:
Dear Laykawn Gritworks Team,
I have successfully sent USDT payment for "THE LEGACY PATH" via Solana network.
CRYPTOCURRENCY PAYMENT DETAILS:
Order ID: [Your Order ID]
Payment Method: USDT - Solana Network (SOL)
Amount Sent: $10 USDT
Transaction Hash: [Your TX Hash]
Timestamp: [DD/MM/YYYY at HH:MM UTC]
Blockchain Confirmation: [Confirmed/Pending]
CUSTOMER INFORMATION:
Full Name: [Your Full Name]
Email Address: [Your Email]
Wallet Address (from): [Your wallet address - optional]
Transaction screenshot is attached.
You can verify the transaction on Solana Explorer:
https://explorer.solana.com/tx/[Your TX Hash]
Please confirm receipt and send the e-book download link.
Thank you!
Best regards,
[Your Name]
TEMPLATE 3: USDT BINANCE SMART CHAIN PAYMENT CONFIRMATION
Subject Line:
USDT Payment Complete (BSC) - Order #[ORDER-ID] - THE LEGACY PATH
Email Body:
Dear Laykawn Gritworks Team,
I have successfully sent USDT payment for "THE LEGACY PATH" via Binance Smart Chain.
CRYPTOCURRENCY PAYMENT DETAILS:
Order ID: [Your Order ID]
Payment Method: USDT - Binance Smart Chain (BEP20)
Amount Sent: $10 USDT
Transaction Hash: [Your TX Hash]
Timestamp: [DD/MM/YYYY at HH:MM UTC]
Blockchain Confirmation: [Confirmed/Pending]
CUSTOMER INFORMATION:
Full Name: [Your Full Name]
Email Address: [Your Email]
Wallet Address (from): [Your wallet address - optional]
Transaction screenshot is attached.
You can verify the transaction on BscScan:
https://bscscan.com/tx/[Your TX Hash]
Please confirm receipt and send the e-book download link.
Thank you!
Best regards,
[Your Name]
TEMPLATE 4: GENERAL PAYMENT INQUIRY
Subject Line:
Payment Question - Order #[ORDER-ID] - THE LEGACY PATH
Email Body:
Dear Laykawn Gritworks Team,
I have a question regarding payment for my order.
ORDER INFORMATION:
Order ID: [Your Order ID]
Order Date: [DD/MM/YYYY]
Product: THE LEGACY PATH E-book
Amount: $10 USDT / ₦10,500
MY QUESTION:
[Describe your question or issue here]
CUSTOMER INFORMATION:
Full Name: [Your Full Name]
Email Address: [Your Email]
Phone Number: [Your Phone Number]
Preferred Payment Method: [Naira/Crypto]
Please advise on how to proceed.
Thank you!
Best regards,
[Your Name]
TEMPLATE 5: PAYMENT FOLLOW-UP (No Response)
Subject Line:
Follow-Up: Payment Confirmation - Order #[ORDER-ID]
Email Body:
Dear Laykawn Gritworks Team,
I am following up on my previous email regarding payment for "THE LEGACY PATH".
ORIGINAL EMAIL DETAILS:
Order ID: [Your Order ID]
Payment Date: [DD/MM/YYYY]
Payment Method: [Method Used]
Amount: [Amount Paid]
Original Email Sent: [Date]
I have attached the payment proof again for your reference.
Could you please confirm receipt and provide the e-book download link?
I understand you may be processing multiple orders. Thank you for your attention to this matter.
Looking forward to your response.
Best regards,
[Your Name]
Contact: [Your Phone/WhatsApp]
TEMPLATE 6: WRONG AMOUNT SENT
Subject Line:
Payment Issue - Wrong Amount - Order #[ORDER-ID]
Email Body:
Dear Laykawn Gritworks Team,
I accidentally sent the wrong amount for my order of "THE LEGACY PATH".
PAYMENT DETAILS:
Order ID: [Your Order ID]
Amount Required: $10 USDT / ₦10,500
Amount Sent: [What you actually sent]
Payment Method: [Method Used]
Date Sent: [DD/MM/YYYY]
CUSTOMER INFORMATION:
Full Name: [Your Full Name]
Email Address: [Your Email]
Phone Number: [Your Phone Number]
Please advise:
□ Should I send the remaining balance?
□ Would you prefer a refund for the incorrect amount?
□ Other solution?
Payment proof attached.
I apologize for the error and await your guidance.
Best regards,
[Your Name]
TEMPLATE 7: REFUND REQUEST (Before Delivery)
Subject Line:
Refund Request - Order #[ORDER-ID] - THE LEGACY PATH
Email Body:
Dear Laykawn Gritworks Team,
I would like to request a refund for my order before the e-book is delivered.
ORDER DETAILS:
Order ID: [Your Order ID]
Payment Date: [DD/MM/YYYY]
Payment Method: [Method Used]
Amount Paid: [Amount]
REASON FOR REFUND:
[Brief explanation - optional]
REFUND DETAILS:
Please refund to:
[Provide same account/wallet details used for payment]
I understand refunds take 5-7 business days for bank transfers and crypto refunds are subject to gas fees.
Thank you for your understanding.
Best regards,
[Your Name]
Email: [Your Email]
Phone: [Your Phone Number]